Shepard Mediation & Arbitration is committed to making every reasonable effort to maintain and increase the accessibility of https://www.shepardmediation.com to ensure that persons with disabilities have full and equal enjoyment of Shepard Mediation & Arbitration’s online goods, services, facilities, privileges, advantages, and accommodations.
1. Our Commitment to Accessibility
Shepard Mediation & Arbitration aims to conform to WCAG 2.1, Level AA. We believe all users, regardless of ability, deserve an equal and excellent digital experience.
2. Accessibility Standards
- Perceivable — Information and UI components are presented in ways all users can perceive.
- Operable — Interface components are operable by keyboard and assistive technologies.
- Understandable — Content and operation are clear and consistent.
- Robust — Content is compatible with current and future assistive technologies.
3. Measures We Have Taken
- Incorporating accessibility into our web design and development process
- Using structured HTML headings for screen reader navigation
- Providing descriptive alternative text for meaningful images
- Ensuring sufficient color contrast between text and backgrounds
- Using responsive design to support a range of screen sizes
- Ensuring forms and interactive elements are labeled and keyboard-navigable
4. Known Limitations
- Some older PDF documents may not be fully screen reader compatible. Accessible versions are available upon request.
- Some third-party embedded content may have limited accessibility support.
- Some legacy pages may have limited keyboard navigation support and are under review.
If you encounter an accessibility barrier, please contact us using the information below.
5. Third-Party Content
Shepard Mediation & Arbitration cannot fully control the accessibility of third-party content embedded on our Site.
6. We Want Your Feedback
We actively welcome feedback on how the accessibility of https://www.shepardmediation.com can be improved. Please tell us the page URL, a description of the barrier, and the assistive technology you were using. We aim to respond within five (5) business days.
7. Accessibility Contact Information
To submit accessibility feedback, report a barrier, or request content in an accessible format:
Phone: (407) 622-1772
Representatives are available to discuss digital accessibility questions and receive feedback.
Email: info@shepardmediation.com
Mail:
Shepard Mediation & Arbitration
2300 Maitland Center Pkwy Unit 100, Maitland, FL 32751
Submit Feedback by Email
Send your accessibility feedback to: info@shepardmediation.com
8. Formal Complaints
If you are not satisfied with our response, contact the U.S. Department of Justice’s ADA Information Line:
- Phone (voice): 1-800-514-0301
- Phone (TTY): 1-800-514-0383
- Website: www.ada.gov
9. Ongoing Improvement
Shepard Mediation & Arbitration conducts periodic accessibility reviews.
