Shepard Mediation & Arbitration is committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://www.shepardmediation.com, contact us, or engage through other channels including email, telephone, and SMS text messaging.
By using our Site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
- Name, company name, and job title
- Email address, mailing address, and telephone/fax number
- Messages and inquiries submitted through contact forms or email
- Information submitted through site registrations or surveys
- SMS/text message opt-in consent and related communication preferences
1.2 Information Collected Automatically
- Domain name and, where technically available, email address of visitors
- IP address and browser type
- Pages visited, time spent on pages, and clickstream data
- Referring URLs and exit pages
- Cookie and session data (see Section 5 below)
2. How We Use Your Information
- To respond to inquiries and provide requested information
- To improve the content, functionality, and layout of our Site
- To customize your experience on our Site
- To send updates, newsletters, or marketing communications (where you have opted in)
- To process job applications
- For internal analytics and review
- To comply with applicable legal obligations
- To send transactional or service-related SMS/text messages (where you have provided consent)
- To send marketing SMS/text messages (where you have provided explicit written consent)
3. SMS and Text Message Communications
Shepard Mediation & Arbitration may offer the option to receive communications via SMS. The following terms apply to all SMS communications.
3.1 Consent
By opting in to receive SMS messages from Shepard Mediation & Arbitration, you expressly consent to receive text messages at the mobile number you provide. Consent is not a condition of purchase. Message and data rates may apply.
3.2 Types of SMS Messages
- Transactional messages: order updates, appointment confirmations, or service notifications
- Marketing messages: promotions, company news, and event invitations (with explicit prior written consent only)
3.3 Frequency
Message frequency will vary. We will not send excessive or unreasonable volumes of messages.
3.4 Opting Out
Reply STOP to opt out at any time. You will receive one confirmation message. To re-subscribe, reply START or contact info@shepardmediation.com
3.5 Help
Reply HELP or contact info@shepardmediation.com.
3.6 Third-Party Carriers
Shepard Mediation & Arbitration is not liable for delayed or undelivered messages.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share information in limited circumstances:
- Business partners: Select partners to fulfill services, with prior notice.
- Service providers: Vendors contractually obligated to protect your information.
- Legal requirements: When required by law, subpoena, or court order.
- Business transfers: In the event of a merger or acquisition, with prior notice.
5. Cookies and Tracking Technologies
- Store your preferences and settings
- Record session information
- Track pages and content you access
- Alert you to new content upon return visits
- Limit repetition of banner advertisements
- Customize content based on browser type
You may control cookie settings through your browser. Disabling cookies may limit certain Site features.
6. Ad Servers and Third-Party Advertising
We may work with third-party advertising companies whose ad servers may collect technical information such as your domain type, IP address, and clickstream behavior.
For further information, consult the privacy policies of: https://policies.google.com/privacy
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected.
8. Security
Shepard Mediation & Arbitration maintains appropriate physical, administrative, and technical safeguards to protect personal information.
9. Your Communication Preferences
- To unsubscribe from email: info@shepardmediation.com
- To opt out of postal mail, send your name and address to: info@shepardmediation.com
- To opt out of phone contact, send your name and phone number to: info@shepardmediation.com
- To opt out of SMS, reply STOP to any message or contact info@shepardmediation.com
10. Children’s Privacy
Our Site is not directed to children under 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted to our Site and apply only to data collected after the effective date.
12. Contact Us
Shepard Mediation & Arbitration
2300 Maitland Center Pkwy Unit 100, Maitland, FL 32751
Phone: (407) 622-1772
Email: info@shepardmediation.com
